FAQ Support

1. What materials do you use in your jewellery?
Our jewellery is crafted using high-quality brass, copper, and premium alloys with long-lasting gold or silver plating. Each piece is nickel-free and skin-friendly, perfect for everyday wear.

2. Will the jewellery lose its shine or colour over time?
With proper care, our jewellery retains its shine for a long time. Avoid exposure to water, perfumes, or sweat, and store each piece in a dry pouch or box to prevent tarnishing.

3. Do you offer exchanges or returns?
We offer returns or exchanges only in case of a manufacturing defect. Please ensure you have an unboxing video when opening your parcel — it’s required for any claim. Returns must be made within 7 days of delivery, with original packaging intact.

4. How long will delivery take?
All orders are usually shipped within 2–4 business days, and delivery takes 4–7 days depending on your location. Once shipped, you’ll receive a tracking link to follow your order.

5. Can I get my order gift-wrapped?
Absolutely! All our pieces come in beautiful branded packaging, perfect for gifting. You can also leave a note at checkout if you’d like us to include a personalized message.

6. Do you accept bulk or customized orders?
Yes, we do! Whether it’s for bridesmaids, festive gifting, or corporate orders — we can curate and customize jewellery sets to match your theme and budget. Simply reach out to us on WhatsApp or Instagram for details.